General Info

General Info

STANDARD PMS COLORS

 

PMS Equivalents Of Fabric Colors & Our Standard Printing Colors

Approximate equivalents of actual fabric colors, to be used as a guide. There is no PMS match charge for these colors.

 

Standard PMS colors

METALLIC INK: Standard Metallic Colors Are:

 

GUIDE TO UMBRELLA MEASUREMENTS & IMPRINTING AREA

 

 

ARC & DIAMETER: Measured in inches.

IMPRINT AREA: Logos are printed approximately 1.5” up from the bottom seam. Maximum imprint width & height vary by product.

 

ARTWORK REQUIREMENTS

 

All orders and artwork must be emailed to order@strombergbrand.com. Your PO number, company name, shipping address(es), umbrella/imprint details, and the actual print-ready art must be submitted at the same time. Please ensure ALL necessary information and files are submitted ASAP, for your order to be processed. We automatically email confirmation once orders are entered.

 

ELECTRONIC MEDIA: Is required and should go to: order@strombergbrand.com. Purchase orders and art cannot be mailed or faxed to us. Please submit everything needed to process your order via email. We reserve the right to reject orders that might be incomplete, incompatible, or illegible.

 

PC FORMAT: Adobe Illustrator vector art. Convert text to outlines, embed linked files, & save as Illustrator (.ai), EPS, SVG, or PDF format. Branding guidelines (if available) are not required but may be helpful. For more details, please see this post on our blog: Getting The Most Out Of Art Files For Screen Printing.

 

MAC FORMAT: Same guidelines as above, plus artwork should be saved in a PC-compatible format.

 

WE DO NOT ACCEPT: BMP, CDR, DAT, DST, GIF, JPG, JPEG, PNG, SIT, TIFF, DOC, DOCX, or hard copy art. Only Illustrator-compatible vector art is accepted. Additional charges may apply if submitted artwork needs to be converted into a usable file. If unsure whether an art file will work, please email us to review the art before submitting your order.

 

COPYRIGHTS: By submitting artwork and a Purchase Order to StrombergBrand, you acknowledge that you hold all necessary rights or licenses for relevant art files, and authorize us to use any intellectual property therein for processing an order, including digital and physical reproduction. Any intellectual property submitted to us must be free of infringements or legal restrictions. We do not accept responsibility or liability for potential unauthorized usage, as we rely on distributor representations to determine copyright status.

 

TERMS OF SALE

 

1. PRICES

F.O.B. factory.

 

2. NEW ACCOUNTS

First-time customers require prepay.

 

3. ESTABLISHED ACCOUNTS

For accounts with pre-approved credit lines we offer a 1% discount for payment made in 10 days, net to be paid promptly within 30 days.

 

4. PRICE CHANGES

All prices are subject to change, but orders are not processed without prior authorization from the customer.

 

5. VOLUME DISCOUNTS

Prices for quantities greater than shown herein shall be quoted on request.

 

6. CO-OP & ONLINE STORE PROGRAMS

A 24 unit minimum order is required for co-op EQP. Proof of co-op is required and the specific terms of the co-op must be approved by us. Please call or email for details. Note that programs are only for 1-color 1-location imprints on in-stock handheld umbrellas (excluding patio umbrellas and custom orders).

 

7. SHIPPING

All shipments are shipped our best way unless we are notified to follow specific instructions. Cost and delivery time can be estimated here on our website. Each item page has a button labeled "Freight Estimator" above the price grid, near the buttons for virtuals and hi-res images. The data is pulled directly from FedEx and may vary during times of high demand. Estimates are valid for up to 10 business days.

Our third-party shipping fee is $7.50(C) and standard pallets are $48.00(C) each (48x48x60). Larger pallets, for patio umbrellas, are $110.00(C) each.

 

8. RETURNS & CLAIMS

Must be reported within 15 working days from receipt of merchandise and must have our RA # prominently displayed. We reserve the right to turn away returns/claims not reported within our time frame.

 

9. LIMITED LIFETIME WARRANTY

We will repair or replace any defective umbrellas returned to us prepaid. This warranty applies to manufacturing defects only. Abuse, misuse, or normal age-related wear is not covered. Warranty returns must have our RA # prominently displayed.

 

10. ORDER COMPLETION

There is no additional charge for shipping exact quantities outside of column quantities. All orders considered complete with +/- 5% overrun or underrun (applies only to certain orders in certain circumstances).

 

11. PRODUCTION TIME

Time is quoted from date of receipt of order, print-ready vector art, approvals, terms, and any other information needed to process the order. Production time varies depending on the requirements of each order and current levels of demand. It is generally 5-15 working days after all approvals. (We do not begin production on orders without approvals in writing! Both sales order and art must be approved first.)

For time-sensitive orders, please call ahead to confirm current production times. Mention in-hands date(s) when submitting a PO to ensure orders can be fulfilled on time. Rush orders are not always feasible and may have additional costs. Note that orders for blanks have faster turnaround time.

 

12. SHIP DATE CHANGES

Any customer changes to ship date must be made 5 days prior to scheduled ship date. We may move the ship date of an order if approvals (of sales order and/or art) are not received on time. Incomplete purchase orders or art/order changes may also lead to ship dates being moved.

 

13. CANCELLATION/RESTOCKING FEE

15% of order cost. No cancellation on imprinted merchandise.

 

14. DYE LOTS & WOOD TONES

Certain color fabrics may vary from dye lot to dye lot. Our fabrics should match our standard PMS colors (shown above) but there may be variance. Handle finish color may vary from lot to lot, due to natural variations in wood.

 

15. SAMPLES

Available at EQP plus a shipper number. For in-stock items only. Send e-mail sample requests to: sample@strombergbrand.com. Please include your billing/company information in the email, so we can find your account in our system. We may require additional information to set up first-time customers.

Requests received by 2 PM EST will be shipped same day. Samples can be blank or they can have a random imprint.

 

16. INVENTORY

Stock availability can be estimated here on our website. Each product page has a button labeled "Inventory" (above the price grid, near the buttons for spec sheets and hi-res images). These numbers are updated twice daily and subject to change without notice. Inventory levels are not guaranteed especially during periods of high demand. Please check inventory online before placing orders.

Inventory is reserved on a first-come first-served basis, when we receive complete Purchase Orders. We cannot hold stock without a formal Purchase Order. If we are out of stock on an item/color, we will contact you to see if you'd like an alternative, or if you'd like to wait until our next estimated restock date.

 

ADDITIONAL COSTS

 

17. PRE-PRODUCTION PROOFS

Applies to screen printed orders only (not process). Add 2 weeks to normal delivery time.

 

18. ART PROOFS

PDF virtual proof(s) are automatically provided for every order, along with sales order acknowledgement and the art file at actual size (which we use for printing). Each order thus has a minimum of 3 files for review. All files must be approved before we begin production. There is no charge for these initial proofs, although multiple requests for proofs/revisions may incur a charge (see below - artwork services).

Electronic proofs may vary from actual printed product. Virtuals are approximations used solely as a visual reference for color(s) and location(s), and are not to scale. We will print the art at the size listed, using the logo art file(s) provided. Artwork is always printed at the largest possible size, unless otherwise requested. Proofs are sent within 24-48 hours of receiving an order plus its associated camera-ready art.

 

19. RE-ORDER SETUP/SCREEN

Art saved for 18 months only. Rain Umbrella: $30.00(C) for each color, each design. Patio Umbrellas: Panel $125.00(C), Valance $90.00(C). These prices are for Screen Printing only; they do not apply to 4-Color Process or other forms of imprinting. For more pricing details, click here.

 

20. DROP SHIPS

$11.25(C) each. Individual boxing is included. Special packaging may be extra.
Note: we do not support e-commerce single-item dropshipping or retail purchases; we are wholesalers and only accept orders from authorized promotional product distributors. Minimum quantities are listed on each item page.

 

21. SPECIAL PACKAGING/REQUESTS

Please call us for details if you need special packaging, hang tag removal, case insertion, or other requests not listed on this page.

 

22. UMBRELLA CASE PRINTING

Available on most items which include a matching case (sleeve). Imprint cost is $2.00(C) plus setup; 1-Color 1-Location only, except on special overseas orders. Maximum imprint height is usually 1.5" and dimensions vary by item.

 

23. WIDE TIE PRINTING

Available on all items with wide ties (straps). Imprint cost is $2.00(C) plus setup; 1-Color 1-Location only, except on special overseas orders. Maximum imprint height is usually 0.75" and dimensions vary by item.

 

24. UNDERCANOPY PRINTING

Printing on the inside (interior) of handheld umbrella panels is available at $2.50(C) per color, per design, plus setup. Maximum imprint area is usually 1" less than the outer canopy imprint area and dimensions vary by item.

 

25. 4-COLOR PROCESS

Click Here for details.

 

26. ARTWORK SERVICES

TYPE SET: $25.00(C) for adding straight line copy. We use bold sans-serif fonts, unless otherwise requested. For additional design services, including custom typography and curving text, please contact us for details.

ART CONVERSION: $25.00(C) for converting inadequate art files to vector art. Complex art may cost more.

GENERAL: $80.00(C) per hour for art changes, custom work, non-standard services, etc.

VIRTUALS: We automatically supply no-charge virtuals once orders are placed (see above). For extra virtuals, prior to placing an order, you may email virtual@strombergbrand.com with your request and art file(s). Requests for large numbers of virtuals may incur a fee. For immediate virtuals, please click the virtual tool button on each item page (near the buttons for art templates and estimating freight). This flexible and convenient web tool offers multiple options for creating unlimited free virtuals 24/7.

 

27. PMS MATCH

$42.00(C) per color, per design. We will mix inks to achieve the closest PMS match. With fabric printing, an exact match cannot be 100% guaranteed. Please note that we cannot perform PMS matches for metallic inks or inks that are not Pantone Coated. There is no PMS match charge when using our standard ink colors (see above).

 

28. INK CHANGE

$42.00(C) per color. Minimum quantity per order is 12 pieces. This discounted charge is applied to orders with multiple ink colors which use the same screen, instead of charging for additional screens.

 

29. PICK CHARGE

$8.33(C) per color, after the first two umbrella colors. This charge is applied to orders with multiple umbrella colors, to account for the extra time and effort preparing the order.

 

30. RUN CHARGES

Screen printed umbrellas include a 1-color, 1-location imprint in their listed price. For additional colors or locations, run charges are as low as $1.60(C) per umbrella. Click Here for details.

 

 

NOTE: All trademarks shown herein are the sole property of the trademark holder. Merchandise shown with trademarks is purely for illustrative purposes and is not offered for sale by StrombergBrand without the express written authority of the trademark holder. All information offered by StrombergBrand, including pricing, is subject to change without notice.

 

 

 

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